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Our Privacy Principles

The most fundamental privacy principle we follow is that by default, anything you post to Luffa is private to your organization. That is, viewing captures and notes shared with a specific team or team member requires authentication as a member of the team's organization.

We believe that knowledge travels faster in circles of high trust, and Luffa was built with this in mind: content in Luffa is initially captured or created in spaces only accessible to a few participants, before it is shared with others in the organization.

We believe that privacy, security and confidentiality ought to work together. They are very important to us and we take them very seriously.

Luffa Privacy Policy

Effective: February 22nd, 2016

This privacy policy is here to help you understand what information we collect at Luffa, how we use it, and what choices you have. When we talk about Luffa in this policy, we are talking about Luffa Technologies Inc., the company, Luffa Mobile and Luffa Desktop, the downloadable applications, and the Luffa website at Luffa is available for use via a web browser or applications specific to your desktop or mobile device.

This policy describes how Luffa treats your information, not how other organizations treat your information. If you are using Luffa in a workplace or on a device or account issued to you by your employer or another organization, that company or organization likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of Luffa. Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by your organization owner or administrator. Please check with your employer, organization owner or administrator about the policies it has in place regarding your content on Luffa. More on this below.

In this policy we talk about various roles within a Luffa organization and the privileges that come with each. It’s helpful to understand these roles and the relationships between them. Here’s the breakdown: organization owner > organization administrator > team owner > team administrator > team member. Organization owners have the most control over team’s settings on Luffa, followed by organization administrators, team owners and then team administrators. The person who establishes the Luffa organization is considered the primary owner with the most control (which is why it’s not a good idea for this person to be a contractor or temp employee). Organizations and teams can have more than one owner, but only one can be the primary owner. Primary ownership can be transferred to another member after the organization or team is created. All owners are administrators, and all owners and administrators are also team members.

Information we collect and receive

We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:

Our Cookie Policy

Luffa uses cookies, or similar technologies like single-pixel gifs and web beacons, to record log data. We use both session-based and persistent cookies.

Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Luffa account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your Luffa account and personal information in order to remember that you are logged in and which organizations you are logged into. Other cookies are not tied to your Luffa account but are unique and allow us to do site analytics and customization, among other similar things. If you access Luffa through your browser, you can manage your cookie settings there but if you disable all cookies you may not be able to use Luffa.

Luffa sets and accesses our own cookies on our company-owned domains. In addition, we use 3rd parties like Google Analytics and Mixpanel for website analytics. You may opt-out of third party cookies from Google Analytics and Mixpanel on their respective websites. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

How we use your information

We use your information for the following:

Your choices

When you use Luffa, you have control over a number of things with respect to your own privacy and choices about how your content is visible to others or not. If you are a Luffa organization's owner or administrator, you have additional choices that impact your organization's privacy. Some members will not have access to all of the same choices that their team owner(s) or administrator(s) do. That is because Luffa is set up to be team-oriented, and provides team owners with the maximum ability to control their teams.

Luffa is still in its early stages, and we plan on providing more options such as retention and compliance policies in the near future. This policy will be updated accordingly when new options are implemented and made available to Luffa users.

Choices for Team Members

Choices for Team Owners and Administrators

Other Choices

Sharing and Disclosure

There are times when communications and related content and other user information may be shared by Luffa. This section discusses only how Luffa may share user information. Organizations that use Luffa may have their own policies for sharing and disclosure of information they can access through Luffa. Luffa may share information:


Luffa takes reasonable steps to protect information you provide to us as part of your use of the Luffa service from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.

Children’s information

Luffa is not directed to children under 13. If you learn that a minor child has provided us with personal information without your consent, please contact us.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Luffa after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.

Contacting Luffa

Please also feel free to contact us if you have any questions about Luffa's Privacy Policy or practices. You may contact us at or at our mailing address below:

Luffa Technologies Inc.
3981 Boul. St-Laurent, suite 501
Montréal (QC) H2W 1Y5