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Keeping your data safe & sound

You’ve seen all the emails, agreed to the new policies, accepted some new terms. The GDPR updates have been flooding everyone’s inbox and we’re here to keep you in the loop about Luffa’s GDPR changes.
For the last few months, we’ve been focused on upgrading Luffa’s security and individual user rights over personal data. We get asked about security fairly often and we want to do everything in our power to show you that we take your privacy seriously. You are trusting us with your voice after all.
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Today’s new features that put control in the hands of the user: 

  • Data Export Tool: Request a copy of all your data in Luffa
  • Remove Personal Data: Edit personal info like name, email address
  • Delete Profile Data: For owners and admins to anonymize user accounts
  • New User Consent: An extra layer of consent for capturing audio 
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When you start your first capture after signing up (or logging in after today) you’ll be asked to agree to give consent to Luffa, showing that you understand that you are giving Luffa permission to capture your voice and perform processing as part of the Luffa experience.  If you change your mind at any point this consent can be revoked by contacting our Data Protection Officer at dpo@okluffa.com, or, in the near feature, with a feature in your account settings.

These new features combined with our previously announced Lifetime Policy rules round out our GDPR features for users. But that’s not the end of our updates. 

New Policy Documentation

As of Friday, May 25th we’ll have a new Privacy Policy, Terms of Service as well as other supporting documentation about processing data and data management at Luffa available to read on our website or by request. Security is, and will always be, a big issue so our goal is to be as transparent as possible with everything we do at Luffa. We use your data strictly to provide you with an enjoyable product and experience.
Since we know that no one reads privacy policies we are providing a more user-friendly version of the usual legalese heavy wall of text. Which is why on our Privacy Policy page you’ll be able to switch between reading the official legalese version as well as a plain English version that breaks down each point of the document in much friendlier language.
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By continuing to use our product you will be agreeing to these new terms and policies without having to do any extra actions. We will however be asking everyone for the new consent on for first new capture on or after May 25th.  
We know that data privacy isn’t the most interesting topic, and you’re probably tired of seeing it in your inbox. Just know that we’re doing everything we can to keep your data safe as well as to let you remain in control of it. If you’d like to hear about any fine-grained details about privacy at Luffa feel free to reach out to our Data Protection Officer at dpo@okluffa.com.
In our next updates, we’ll start to share more non-security related features we’ve had in the works for a while, so stay tuned!

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